Returns & Exchanges

At Blackwell’s, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our inventory, we offer returns or replacements on items that arrive damaged or incorrect within 14 days of delivery.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your food items.

2

Provide Documentation

Attach clear photographs of the damaged product and the shipping packaging to help us verify the condition of the delivery.

3

Receive Authorization

Our quality control team will review your request and provide a Return Merchandise Authorization (RMA) number or approval for a direct replacement.

4

Refund Processing

Once approved, we will issue a credit to your original payment method or ship out a fresh replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing